Your front desk handles more than greetings. From patient check-in and copay collection to frame selection support and recall campaigns, your remote front desk coordinator manages the patient experience from arrival to checkout.
Your front desk coordinator owns the patient experience at both ends of the visit. They manage digital check-in, payment collection, and post-visit follow-up so your in-office team stays focused on clinical tasks.
Your coordinator sends digital intake forms 48 hours before each appointment, verifies that demographics and insurance information are current, and flags any outstanding balances. When patients arrive, their chart is already updated and ready for the technician.
After every visit, your coordinator processes copays, calculates patient responsibility based on the EOB, and collects outstanding balances. They handle payment plans for larger purchases like progressive lenses or specialty frames.
Your coordinator assists patients with frame browsing by pulling up available inventory, checking insurance allowances for materials, and placing orders with your optical lab.
Our front desk coordinators train on the patient-facing and dispensary platforms that optometry practices use every day.
Your remote coordinator handles the digital side: sending intake forms, processing payments, updating charts, and managing follow-up tasks. Your in-office team greets patients and handles physical tasks like frame adjustments.
Yes. Using your inventory management system, your coordinator pulls up available frames that match the patient's prescription, face shape preferences, and insurance allowance.
They do. Your coordinator runs recall reports for patients overdue for annual exams, sends personalized outreach via text and email, and books appointments for those who respond.
Your coordinator contacts patients with outstanding balances through a systematic follow-up process: a friendly reminder at 30 days, a second notice at 60 days, and a final notice before the account moves to collections.