I
Insurance Customer Service Representative
Handles member and provider inquiries, resolves billing questions, and maintains the service standards your policyholders expect.
View roleInsurance Staffing
Remote Insurance Professionals
Who Already Speak Your Language
We hear from insurance teams all the time: the workload keeps growing, but hiring locally feels impossible. Between claims backlogs, credentialing deadlines, and hold times that frustrate everyone, your staff is burning out. MedHealthAssistant places experienced remote insurance professionals who understand payer systems, HIPAA requirements, and the pressure of keeping turnaround times tight.
8 Insurance Roles We Staff
Experienced Remote Staff for Every Part of the Insurance Workflow
Each person we place has hands-on experience with insurance operations. They are trained on platforms like Availity, Waystar, Navicure, and major payer portals before they ever join your team.
U
Underwriting Assistant
Gathers applicant data, prepares risk assessment files, and supports underwriters so policy decisions move faster.
View roleC
Claims Processing Specialist
Reviews incoming claims for accuracy, processes payments according to plan terms, and flags discrepancies before they become costly errors.
View roleI
Insurance Verification Specialist
Confirms active coverage, checks eligibility and benefits, and communicates findings to providers so there are no billing surprises.
View roleI
Insurance Billing Specialist
Submits clean claims to payers, reconciles EOBs with expected payments, and follows up on denials to protect your revenue.
View roleP
Prior Authorization Specialist
Initiates and tracks prior auth requests, gathers clinical documentation, and follows up with payers to prevent treatment delays.
View roleC
Credentialing Specialist
Manages provider enrollment applications, tracks re-credentialing deadlines, and keeps your roster current across all payer networks.
View roleA
Appeals Coordinator
Drafts and submits appeal letters for denied claims, organizes supporting documentation, and tracks outcomes to improve future approval rates.
View role
8
Specialized Insurance Roles
37%
Faster Claims Turnaround on Average
11 Days
Average Time to Place an Insurance VA
96%
Staff Retention Rate After 6 Months
Across the Insurance Industry
Remote Staff for the Insurance Organizations That Need Them Most
Whether you are a health plan, a third-party administrator, or a provider group managing your own payer relationships, our remote insurance professionals fit into your existing workflows and systems.
Health Insurance Plans
Dental Insurance Carriers
Vision Insurance Companies
Third-Party Administrators (TPAs)
Managed Care Organizations
Self-Funded Employer Plans
Medicare Advantage Plans
Medicaid Managed Care
Workers' Compensation Carriers
Revenue Cycle Management Companies