Here is a common problem: a patient gets referred to a specialist, but nobody follows up. The referral sits in a queue. The patient assumes someone will call. Weeks pass. That missed follow-up costs your practice revenue and, more importantly, it affects patient outcomes. A remote patient care coordinator tracks every referral, schedules every follow-up, and makes sure no patient falls through the gaps between visits.
Your care coordinator sits between your providers, your patients, and outside specialists. Their job is to keep everyone connected and every task moving forward. Here is how that breaks down.
Your coordinator submits referrals, confirms specialist appointments, and follows up with patients to make sure visits happen. When results come back, they route them to the right provider and update the chart. Every referral gets tracked from start to finish.
After a visit, your coordinator contacts patients to schedule follow-ups, remind them about upcoming tests, and answer basic questions about next steps. Patients who feel supported between visits are more likely to stick with their care plan.
Your coordinator serves as the link between your team and outside providers. They request records, share visit summaries, and document every communication. Your providers get the information they need without making the calls themselves.
Our coordinators are trained on the EHR and communication platforms that multi-provider practices use every day.
A medical assistant focuses on scheduling, intake, and chart prep for individual visits. A care coordinator focuses on what happens between visits: referrals, follow-ups, care transitions, and patient education. Both roles are valuable, and many practices hire one of each.
Yes. Our coordinators are experienced with multi-specialist patients, chronic disease management, and post-discharge follow-up. They track every open task, flag overdue items, and escalate clinical concerns to your team.
They use phone, secure messaging, and your patient portal. All communication follows your practice protocols and HIPAA requirements. They document every interaction in your EHR.
We handle the initial training on your EHR and workflows during onboarding. Your coordinator will learn your specific referral partners, preferred specialists, and documentation standards within the first week.