Your treatment coordinator is the bridge between diagnosis and scheduled treatment. A skilled remote coordinator presents financial options, follows up on pending cases, and keeps your case acceptance rate climbing without adding overhead to your front office.
Your remote treatment coordinator handles every step between treatment planning and the patient saying yes. They work inside your practice management software to track, present, and close pending cases.
Your coordinator contacts patients after diagnosis to review treatment options and break down costs. They present insurance estimates, discuss payment plans through services like CareCredit or Sunbit, and answer financial questions so patients feel confident moving forward.
Most dental practices have $500K or more in unscheduled treatment sitting in their system. Your coordinator works that list daily, reaching out by phone, text, and email to convert pending cases into booked appointments.
Before the patient arrives, your coordinator confirms coverage details, submits pre-authorizations for major procedures, and prepares accurate cost breakdowns.
Your coordinator arrives trained on the platforms dental practices actually use for treatment tracking and patient communication.
They use screen-sharing tools or phone calls to walk patients through their treatment plan, insurance breakdown, and payment options. Many practices find that a dedicated follow-up call converts more cases than a rushed chairside conversation.
The national average sits around 50%. Practices with a dedicated treatment coordinator typically reach 75-85% acceptance because every case gets consistent, timely follow-up.
Yes. Your coordinator connects securely to Dentrix, Eaglesoft, Open Dental, or whichever PMS you run. All access is HIPAA-compliant with encrypted connections and role-based permissions.
Most coordinators are placement-ready within 5-7 business days. They spend the first week learning your fee schedules, insurance contracts, and preferred financial arrangement workflows.