The average dental practice writes off 5-8% of annual production to uncollected balances. Your remote collections specialist works aging accounts daily, sets up payment arrangements, and recovers revenue your team does not have time to chase.
Your collections specialist focuses on one thing: getting you paid. They work your accounts receivable systematically, starting with the oldest and highest-value balances first.
Your specialist calls patients with outstanding balances, sends statement reminders, and negotiates payment arrangements. They follow a professional, empathetic approach that recovers money while preserving the patient relationship.
When insurance claims age past 30 days, your specialist contacts the payer directly. They track down missing EOBs, correct claim errors, submit reconsiderations, and file formal appeals for denied claims.
Your specialist provides weekly AR aging reports broken down by 30, 60, 90, and 120+ day buckets. They flag trends like specific payers with slow payment patterns or procedure codes with high denial rates.
Your specialist is trained on dental billing platforms and clearinghouses that manage claim submission and patient AR tracking.
Your specialist follows a professional, respectful communication protocol. The goal is to make it easy for patients to pay, not to pressure them.
They call payers directly, check claim status through clearinghouse portals, and submit corrected claims or appeals electronically.
A healthy dental practice keeps over-90-day AR below 15% of total receivables. A dedicated specialist typically brings it down by 20-40% in the first quarter.
Yes. Your specialist works both sides. Patient balances get personal outreach and payment arrangement options. Insurance AR gets claim status calls, resubmissions, and appeals.